Product Care & Troubleshooting
How do I clean my Orthopedic Bed?
The Orthopedic Bed cover material helps repel stains, bacteria and odors – but we know you've been out there adventuring with your pup, so here are some care tips for when ... read more•
How do I clean the G1™ kennel?
Simple. With our large removable drain plug, go to any car wash with a pressure washer, open the drain plug and spray it out.Don't worry, it can handle it. read more•
I lost my G1™ key. What do I do?
Don't worry, we're here to help. Just email our customer service team here with your Order Number and we'll get you hooked up. read more•
I lost my drain plug. Now what?
GUNNER to the rescue. Just email our customer service team here with your Order Number and we'll get you hooked up. read more•
How do I reverse the door?
The G1™ door was designed to be reversible, for your setup convenience – this is particularly helpful when you've got two G1™ crates, side-by-side. Check out this video fo... read more•
My back-up safety latches are sticking. What can I do?
After you've got some good mileage on the crate, you may notice the backup safety latches on the G1™ beginning to stick. We know you're putting the Gunner through the paces... read more•