Product Care & Troubleshooting

  • How do I clean my Orthopedic Bed?
    The Orthopedic Bed cover material helps repel stains, bacteria and odors – but we know you've been out there adventuring with your pup, so here are some care tips for when ... read more
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  • How do I clean the G1™ kennel?
    Simple. With our large removable drain plug, go to any car wash with a pressure washer, open the drain plug and spray it out.Don't worry, it can handle it. read more
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  • I lost my G1™ key. What do I do?
    Don't worry, we're here to help. Just email our customer service team here with your Order Number and we'll get you hooked up. read more
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  • I lost my drain plug. Now what?
    GUNNER to the rescue. Just email our customer service team here with your Order Number and we'll get you hooked up. read more
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  • How do I reverse the door?
    The G1™ door was designed to be reversible, for your setup convenience – this is particularly helpful when you've got two G1™ crates, side-by-side.  Check out this video fo... read more
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  • My back-up safety latches are sticking. What can I do?
    After you've got some good mileage on the crate, you may notice the backup safety latches on the G1™ beginning to stick. We know you're putting the Gunner through the paces... read more
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