Product Care & Troubleshooting
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How do I clean my Orthopedic Bed?
The Orthopedic Bed cover material helps repel stains, bacteria and odors – but we know you've been out there adventuring with your pup, so here are some care tips for when ... read more•
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How do I clean the G1™ kennel?
Simple. With our large removable drain plug, go to any car wash with a pressure washer, open the drain plug and spray it out.Don't worry, it can handle it. read more•
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I lost my G1™ key. What do I do?
Don't worry, we're here to help. Just email our customer service team here with your Order Number and we'll get you hooked up. read more•
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I lost my drain plug. Now what?
GUNNER to the rescue. Just email our customer service team here with your Order Number and we'll get you hooked up. read more•
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How do I reverse the door?
The G1™ door was designed to be reversible, for your setup convenience – this is particularly helpful when you've got two G1™ crates, side-by-side. Check out this video fo... read more•
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My back-up safety latches are sticking. What can I do?
After you've got some good mileage on the crate, you may notice the backup safety latches on the G1™ beginning to stick. We know you're putting the Gunner through the paces... read more•